Beautifully handcrafted headdresses & accessories

Terms & Conditions

Terms & Conditions
Please take a moment to read through our terms and conditions. By placing an order on our website, you automatically agree to our conditions.
If you have any questions and cannot find the information you require then please just drop us an email and we will be happy to help lisa@crystalcreationstiaras.co.uk

Payment
We accept payment by most Credit and Debit cards through Paypal, you do not need to have an account to use this payment type.
To pay by Credit or Debit card over the phone, bank transfer or cheque, please contact us.

Creation and Dispatch
Each and every piece is created to order, please allow 3-4 weeks for this service.
Alternatively we can offer a 'rush service' for 3-5 working days, there is an additional charge for this.

Postage
Postage Charges are as follows

UK Mainland - Free

Europe - £15.00

Worldwide - £20.00

All UK orders are sent via Royal Mail. Overseas orders are sent by International Airsure. All packages are tracked and insured.


Returns & Refunds

A great deal of time and care it taken creating each and every one of our pieces however we know that sometimes our items are not as expected or may look different to how you envisaged when worn, so in the unlikely event that you are not entirely satisfied with your purchase for any reason we are happy to offer a full refund or exchange for any product.

If you wish to return your item for either a refund or an exchange then please contact us within 14 days of receipt to let us know.

Refunds will only be given upon receipt of the products received back within 21 days, unless the product id faulty or not as described, the item must be returned in it's original packaging in an unworn salable condition with all tags still attached.

We regret that refunds cannot be offered on personalised or engraved items unless faulty, damaged on arrival or in the event that they are not as described, we cannot accept responsibility if items are misspelt as a result of incorrect information supplied at the time of ordering.

When placing your order, please be aware that all of our items are handmade to your requirements and can take a considerable length of time to create, in view of this please do not order several pieces with the intention of simply trying on and returning all or most of them. If you would like to view or try on items prior to ordering then please contact us to arrange a free consultation at our studio.


Product Information

To ensure your pieces will last for many years to come, we source the very best quality materials, perfect if you are planning to pass on your pieces through the family as a new heirloom. All tiaras and hair accessories are made using the finest quality plated bands, combs and wire and unless otherwise stated all jewellery clasps, earhooks and posts are sterling silver.

Our headdresses and accessories come as standard made from genuine Swarovski crystals and pearls, teamed with Presciosa diamantes, along with top quality embellishments and genuine vintage items where stated.

Rolled gold, rose gold, 9ct gold and genuine vintage findings and fixings are also available, please contact us for prices and more details.

Please note: when choosing the 'sterling silver' metal option, this covers any wire, clasps, chains and earring fixings, it does not include the diamante backing.


Aftercare & Storage

To care for your items, please do not use any detergents, soap or water as they may tarnish the metal and cause a dull build up on the crystals and pearls, they will always return to their normal luster after a good wipe with a dry, lint free cloth.

It it advised that you refrain from spraying perfumes, hairsprays or any other chemicals directly onto the pieces, due to their natural composition, this could cause the metals to tarnish and create a dull build up on the crystals and pearls.

Please make sure that any cosmetics are used and applied before your items are put in place.


Copyright

All images and text are copyright to Lisa Gordon of Crystal Creations Tiaras and should not be used without the designers permission.